Billing and payments: Cornell University billing policy must be followed:

• New clients must pay their bill at the time of service by cash or check. If paying by credit card or Care Credit this must be provided prior to the visit.
• Established clients may leave a credit card on file or pay when an invoice is received by email or US mail. Online payment may be made at the link contained in each billing statement or email. You will need your client ID which is found on your statement. https://app.vet.cornell.edu/cuha_pay/#!
• Each bill should be paid within a month of the invoice date or else it will incur an 18.9% annual service fee (compounded monthly) for the amount that remains unpaid.
• Accounts that are not paid in full within 90 days of the invoice date must pay the entire balance before new services can be provided and, in the future, must pay at the time of service. The following month, accounts that remain unpaid may be sent to the credit bureau for collection.

Questions or concerns regarding these policies can be directed to:

Ambulatory and Production Medicine Clinic

Cornell University 

607-253-3140

ambulatory@cornell.edu