Sarah Bassman is Cornell’s client and referring veterinarian service coordinator, a position dedicated to providing additional care and service to our referring veterinarians and to our clients. Sarah’s focused attention ensures that our patrons experience with us aligns with the high standard of care that we strive to deliver. She serves as a core of communication and often a liaison between clinical faculty and staff, referring veterinarians, administrative offices, and the patient’s family.
Having logged much time within Cornell’s hospitals, she expertly serves clients’ needs and facilitates professional service every step of the way.
Sarah worked in private practice in client relations and as a veterinary assistant/technician-in-training in her years prior to coming to Cornell. Working on-site at our hospital, she provides day-to-day support where needed and assists in developing customer service standards, policies, procedures, and protocols of operation.
If you have any special needs or inquires before, during, or after the patient's visit please give Sarah a call or send her an e-mail. She can assist in the elaboration of hospital policies and functions, collection of feedback, questions, special requests, and more!